Difference between revisions of "How to do a Refund"

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(Transaction Refund)
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==Transaction Refund==
 
==Transaction Refund==
This type of refund will refund all the products on the original transaction.
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This type of refund will refund all the products and payments on the original transaction.
 
To do a Transaction Refund, you need to do the following:
 
To do a Transaction Refund, you need to do the following:
  
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*Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
 
*Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
 
*Go to the Cash module.
 
*Go to the Cash module.
*In the Summary tab find and select the relevant Sale transaction that you wish to refund.
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*In the Summary tab find and select the relevant transaction that you wish to refund.
 
*Press the refund button.
 
*Press the refund button.
 
*If you have Cash Security turned on, enter you login details.
 
*If you have Cash Security turned on, enter you login details.

Revision as of 15:04, 1 March 2022

There are 2 types of Refund, Transaction or Product.

Transaction Refund

This type of refund will refund all the products and payments on the original transaction. To do a Transaction Refund, you need to do the following:

Refund
  • Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
  • Go to the Cash module.
  • In the Summary tab find and select the relevant transaction that you wish to refund.
  • Press the refund button.
  • If you have Cash Security turned on, enter you login details.
  • Enter a Reason as to why you are refunding the transaction.
  • Confirm the transaction.

Product Refund

This type of refund will only refund one, or a selection, of particular products. To do a Product Refund, you need to do the following:

Refund
  • Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
  • Go to the Cash module.
  • Click on the Products tab.
  • Find the Product you wish to refund and select it.
  • Click the Refund button.
  • If you have Cash Security turned on, enter you login details.
  • Enter a Reason as to why you are refunding the transaction.
  • If necessary, find the next product you wish to refund, click the refund button, enter a reason and repeat for as many products as required.
  • Click Sale in the toolbar.
  • Confirm the transaction.

It is worth pointing out that in either process, once you have the refund items listed in the Products grid, you can change the price to give a partial refund. The price that you enter should be the amount that you are refunding.

Payment Refund

This type of refund will only refund one particular payment. To do a Payment Refund, you need to do the following:

Refund
  • Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
  • Go to the Cash module.
  • Click on the Payments tab.
  • Find the Payment you wish to refund and select it.
  • Click the Refund button.
  • If you have Cash Security turned on, enter you login details.
  • Enter a Reason as to why you are refunding the transaction.
  • If necessary, find the next payment you wish to refund, click the refund button, enter a reason and repeat for as many products as required.
  • Click Sale in the toolbar.
  • Confirm the transaction.

It is worth pointing out that in either process, once you have the refund items listed in the Payments grid, you can change the price to give a partial refund. The price that you enter should be the amount that you are refunding.


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