How to do a Refund
There are 2 types of Refund, Transaction or Product.
Transaction Refund
This type of refund will refund all the products on the original transaction. To do a Transaction Refund, you need to do the following:
- Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
- Go to the Cash module.
- In the Summary tab find and select the relevant Sale transaction that you wish to refund.
- Press the refund button.
- If you have Cash Security turned on, enter you login details.
- Enter a Reason as to why you are refunding the transaction.
- Confirm the transaction.
Product Refund
This type of refund will only refund one, or a selection, of particular products. To do a Product Refund, you need to do the following:
- Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
- Go to the Cash module.
- Click on the Products tab.
- Find the Product you wish to refund and select it.
- Click the Refund button.
- If you have Cash Security turned on, enter you login details.
- Enter a Reason as to why you are refunding the transaction.
- If necessary, find the next product you wish to refund, click the refund button, enter a reason and repeat for as many products as required.
- Click Sale in the toolbar.
- Confirm the transaction.
It is worth pointing out that in either process, once you have the refund items listed in the Products grid, you can change the price to give a partial refund. The price that you enter should be the amount that you are refunding.
Payment Refund
This type of refund will only refund one particular payment. To do a Payment Refund, you need to do the following:
- Start by finding the relevant patient record in the Patient module, or, if the transaction you are trying to refund was an anonymous one, clear the active patient.
- Go to the Cash module.
- Click on the Payments tab.
- Find the Payment you wish to refund and select it.
- Click the Refund button.
- If you have Cash Security turned on, enter you login details.
- Enter a Reason as to why you are refunding the transaction.
- If necessary, find the next payment you wish to refund, click the refund button, enter a reason and repeat for as many products as required.
- Click Sale in the toolbar.
- Confirm the transaction.
It is worth pointing out that in either process, once you have the refund items listed in the Payments grid, you can change the price to give a partial refund. The price that you enter should be the amount that you are refunding.
